T100 irons Quality Control, face coating

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By ESchroeder

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  1. ESchroeder

    ESchroeder

    Military

    I just received a set of new T100 irons (4 - P). I ordered them through Roger Dun, in Santa Ana, CA. I ordered them with AMT White S300 shafts, 1/2" over standard, 2 degrees up from standard, and MCC4 grips.

    When I picked them up yesterday, I always have the length and lie angles checked. Occasionally a lie angle may be off 1/2 a degree. To my surprise, while they were all 1/2" over standard, the lie angles varied between 1 degree up to standard lie. What really surprised me was that 4 of the irons, the loft was 1 degree weak. The club repair at Roger Dunn (they were the ones that checked the specs), bent the clubs to the proper specs, and lofts.

    I get home and unwrap them, and on 4 of the irons, there are "black dots" on the faces. Not really dots, but it appears there are areas where the coating used for the faces didn't go on properly, came off during shipping, or occurred when Roger Dunn bent them to the proper specs. Has anyone else encountered this with the coating on the club face? My concern is that these areas could "get bigger" over time, or rust (not that I intend to hit shots that far toward the toe). Should I be concerned about them wearing properly? I'm inclined to take them back to Roger Dunn, and have them get me another set.

    Any feedback, or experience with this is welcomed.

    Thanks!

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  2. Dale V

    Dale V
    Surprise AZ

    I would almost guarantee that they were scratched in the loft/lie die at Roger Dunn. Titleist delivers them with plastic coating over the clubhead. Also, why do you trust Roger Dunn over Titleist on the loft/lie angles? The good folks at Roger Dunn may be bending them just to bend them and charge you a few extra bucks. They may tell you that the lofts were off but I am not sure I would believe them. I have personally toured the club assembly plant and watched as they assemble and check each iron before sending them to the next station. As for the scratch itself. Unless you plan to keep them as "shelf hangers", they will get a lot more marks on the face from sand, dirt, etc. so it wouldn't make sense to me to return them just to have them marked up in the future from normal play. That's my perspective anyway. Great irons, hope you enjoy many good rounds with them.
  3. Brock L

    Brock L
    Fort Myers, FL

    Probably marks from being clamped in the vice. Stop being OCD. Golf clubs are tools. Go hit golf balls and beat the hell out of them.
  4. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Military
    He is the Titleist dealer where you purchased them. If you have an issue, absolutely take them back along with your receipt and discuss your concerns with them. Here is Titleist warranty on their products.

    TITLEIST ONE YEAR WARRANTY

    Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Titleist product fail to perform for either of the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge. To obtain the benefits of this warranty, please contact your local golf shop to set up a Return Authorization. If you need assistance locating a shop in your area, please visit the Titleist Golf Shop Locator. Enclose the original receipt along with an explanation of the defect in writing. We ask that all parts of the product be returned to the repair department and that the product remain in original factory condition. Warranty claims presented without the original sales slip will be reviewed at our sole discretion. Acushnet Company reserves the right to inspect all warranty claims to determine the extent of warranty applications. All products returned for warranty claims become the property of Acushnet Company.

    Acushnet Company will not be liable for any consequential or other damages arising from the use of this product or any delay in the performance of this warranty due to causes beyond the company’s control. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  5. Dale V

    Dale V
    Surprise AZ

    Chuck Z said:

    He is the Titleist dealer where you purchased them. If you have an issue, absolutely take them back along with your receipt and discuss your concerns with them. Here is Titleist warranty on their products.

    TITLEIST ONE YEAR WARRANTY

    Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Titleist product fail to perform for either of the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge. To obtain the benefits of this warranty, please contact your local golf shop to set up a Return Authorization. If you need assistance locating a shop in your area, please visit the Titleist Golf Shop Locator. Enclose the original receipt along with an explanation of the defect in writing. We ask that all parts of the product be returned to the repair department and that the product remain in original factory condition. Warranty claims presented without the original sales slip will be reviewed at our sole discretion. Acushnet Company reserves the right to inspect all warranty claims to determine the extent of warranty applications. All products returned for warranty claims become the property of Acushnet Company.

    Acushnet Company will not be liable for any consequential or other damages arising from the use of this product or any delay in the performance of this warranty due to causes beyond the company’s control. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

    Chuck, I would think Titleist should not be responsible for any damage Roger Dunn caused after they were delivered. We have all heard of stories of unqualified "repair technicians" cracking hosels while adjusting lie angles. Roger Dunn stores, being a mass chain part of the Worldwide Golf Shops that includes Golf Mart, Edwin Watts, and others, may have some good repair folks and may also have some bad ones. Would it be a good idea to send them back and wait another 3 months for replacements for a face mark that will happen again as soon as Roger Dunn clamps the new ones in the vise? Buyers need to trust that Titleist irons are delivered with accurate lofts and lies or be willing to accept damage or incorrect adjustments done by a 3rd party technician. My thoughts anyway.

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